Your topics are yours. Here is exactly how we handle them.
Processed by software, not read by people. AskAverence's automated systems work on your questions, web pages, photos, forwarded email, and your location when you ask about nearby. Nobody at Averence reads your topics unless you send one to us.
Outside AI, search and maps services help with the research. Each gets only what a request needs, never your account details. They're all named in section 4.
Never stored in plain text. Your content is encrypted wherever we keep it: saved topics, analytics and logs alike.
It asks before it acts. Bookings, purchases and messages to others wait for your tap.
We don't sell your data. Not your content, not your account details, not to anyone.
Delete everything from the You screen in the app, any time.
1. What AskAverence stores, and why
This is the information the app receives and keeps for your account. Privacy law and Apple's App Store labels call this "data collected".
Your account
When you sign in with Google, AskAverence receives your name, email address and a Google account identifier. It uses them to identify your account and keep your topics attached to it.
What you ask and share
Your questions and follow-ups, web pages and links you share or paste, photos and documents you attach or share into the app, and the research the assistant produces in response. They are kept as topics so you can return to them.
Emails you forward
Your account has its own address, yourname@askaverence.ai. Mail that arrives there is processed by the assistant, our automated system, to find dates, amounts and things to do, and is kept with the topic it starts. Anyone can write to that address; the assistant replies only to the person who wrote, and a stranger's message can never trigger an action without your approval.
People you share a topic with
When you invite someone to a topic, AskAverence keeps a record of who is in it. Everyone in a topic sees its messages and results.
Your location, if you allow it
When you permit location access, the app sends your coordinates with a question so "near me" is answered against where you are. They are kept with that question. Location is only requested while you use the app; you can refuse and name a place instead.
Camera and photo library
Used only when you choose to attach an image. Nothing is captured in the background.
Notifications
If you allow notifications, the app keeps a device token so it can tell you when something is ready or needs your approval.
Purchases you approve
When you approve a purchase, the details needed to complete it are handled by Stripe, our payment processor. AskAverence never stores your full card number.
Diagnostic records
Timings, error codes and which parts of the service ran, kept so the service can be kept working. They never contain your content in plain text: questions, emails, links and photos are kept out of them.
2. How we use it
- To research and answer your questions, and keep your topics across devices.
- To carry out the actions you approve, and send reminders to your own calendar or inbox.
- To operate, debug and protect the service from abuse.
- To improve AskAverence. Automated systems analyse usage in aggregate, for example how many topics end in a booking. What they produce is counts and categories, never your words, and no person reads your content to do it.
We do not sell your data: not your content, not your account details, not to anyone.
3. Who at Averence can read your topics
By default, no one. Topic content, photos and forwarded email are encrypted where they are stored, with keys held in Google Cloud's key management service, and our tools do not show them to staff. There are two ways a person at Averence can see your content, and both are your choice:
- Send a topic for review. If an answer goes wrong, you can send that one topic to us. You can take it back at any time.
- Share all my chats. A setting in Account that lets our team read all your topics to fix problems and improve answers. It is off unless you turn it on.
In a topic shared with others, only the person who started it can send it for review. Everyone who joins is told this.
4. Who else processes it
Answering a question means sending parts of it to services outside the app. We send them what is needed to research it, not your account details.
When you approve a booking or order, the assistant enters the details you approved on that business's website. The business then handles them under its own privacy policy. We will keep this list current as providers change.
5. When the assistant acts for you
- It asks before booking, buying, or sending a message to anyone other than you.
- It replies only to the person who wrote to your AskAverence address.
- Every action it takes is recorded in the topic, so you can see what was done and when.
6. Keeping and deleting your data
Your topics, research and forwarded email stay in your account until you remove them. Diagnostic records are kept for up to 90 days and then discarded.
To delete your account, open You in the app, then Delete account. This permanently removes your account, your AskAverence address, your topics, chats, forwarded email and the research saved against them, including any location recorded with them. It cannot be undone. Backups are cleared on their own schedule shortly afterwards. If you would rather we did it, write to support@averence.ai from your account's email address.
7. Children
AskAverence is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, write to us and we will delete it.
8. Security
Traffic between the app and our servers is encrypted in transit with TLS. Stored content is encrypted by the application itself, not only by the disk, and access to the keys is logged. No user content is stored in plain text anywhere: not in saved topics, not in analytics, not in logs. No system is perfectly secure, and we do not claim otherwise.
9. Your rights
Depending on where you live, you may have the right to see a copy of your personal information, correct it, delete it, or object to how we use it. Deleting your account in the app does most of this immediately; for anything else, write to support@averence.ai and we will respond.
10. Changes
If this policy changes in a way that affects you, we will update the date at the top and, for a significant change, tell you in the app before it takes effect.
11. Contact
Questions about privacy, or anything on this page: support@averence.ai.